It is important to all of us at Brow Code that you receive your order in a timely manner, and hassle-free. Orders are typically dispatched 1-3 business days from when you receive your order confirmation. The time it takes for your order to be dispatched may alter slightly during launches, sales, and holiday periods. Please note that orders containing products on backorder will not be dispatched until all products within the order are in stock.
Delivery times will vary based on where you are located. We dispatch orders from our warehouse based in Europe, United States, or Australia to ensure delivery times are kept to a minimum. At Brow Code, we use reputable and well-established fast or express delivery services.
Once your order has been processed, you will receive the tracking details for your parcel. Please keep a close eye on your tracking to ensure the safe delivery of your parcel. For orders delivering to Puerto Rico, we recommend using a HC Box.
Shipping Fees and Customs Charges
Shipping rates are calculated based on the weight of your order and your country of residence. This will be displayed on your checkout screen once your address and postcode have been entered. Keep in mind that international orders outside of the United States often carry a customs or duty charge. Any international customs charges are based on your country’s regulations and compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of the order. Unfortunately, if you refuse to pay these charges your parcel may be abandoned, and Brow Code will not be held responsible for any loss of funds as a result of this occurrence. Please note that we are unable to mark international orders as a gift to bypass or reduce any customs fees.